TTA (Travel Trust Association) protection
As a member of the Travel Trust Association (TTA), any holiday you book with Holiday Designers is 100% financially protected. The TTA is a travel trade association which exists to protect every penny you pay.
All TTA members must abide by the Code of Conduct to give customers the best possible service.
As a result, you can book your holiday safe in the knowledge the TTA will protect you in the unlikely event of Holiday Designers becoming financially insolvent.
Should Holiday Designers for any reason financially fail or cease trading, the TTA will liaise with the relevant suppliers and Tour Operators on your behalf so that your holiday goes ahead unaffected. If for any reason this is not possible, they will administer a claim for a refund of money that you have paid for your holiday.
We will deposit your money into our Trust Account. A Trust Account is a bank account designated to hold our customers' money.
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both Holiday Designers and the Trustee are required to authorise payments from the Trust Account.
In addition to being held in trust, you also have a financial guarantee from the TTA.
TTA will guarantee the financial obligation of Holiday Designers up to a maximum any one passenger of £11,000. So if you paid £2,000 they guarantee they will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of the guarantee on the TTA’s website www.traveltrust.co.uk/guarantee.
Should Holiday Designers become insolvent, in most instances your money will still be held within our Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.